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Order Process
A. Send us an
email with your order specifications and
delivery information.
In order to process your order request, we
will need the following information from
you:
- Your name and company name
- Billing and shipping addresses
- Your telephone number
- Tell us the item number for the bear you
want to order
- Shirt color for the bear
- Imprint color for your logo
- Attach your logo to the email
- How do you wish to pay?
When sending artwork, please make sure to
send the correct image to use. Visit the
Artwork Requirements page to learn more.
B. We will
reply with an invoice for your order.
Upon receipt of the information above, we
can generate an invoice for your order.
The .pdf invoice is sent via email
attachment. The invoice will show all the
costs involved. Generally, you encounter
three costs when ordering:
- Price for each animal ordered.
- Set-up charge of $30.00.
- Freight to ship the order.
Accessories: We offer many
accessories for our teddy bears. Accessories
with red pricing
can be exchanged for the t-shirt without
extra cost. Otherwise, we provide two
pricing columns: pricing with a bear
purchase and pricing without a bear
purchase.
One-Color Standard Imprint: Our
standard imprint colors are red, white, blue
and black. If you need a different color,
there will be a $50 Pantone color match
charge.
Multi-colored Imprint: We can
print multi-colored logos. The cost is an
extra $0.77 per piece. The set-up charge
remains at $30.00. There are no color
matching charges. We print the colors as
provided in your artwork.
C. Submit
payment so we can process your order.
Upon receipt of your payment, we can process
your order. The lead-time for production is
10 -14 days.
We accept VISA, MasterCard, check, wire
transfer, direct deposit and PayPal
payments.
Order Policies
Phone Orders: We do not accept
orders via the telephone. You can email or
fax your order to us. All orders must be in
written form.
Set-up Charge: The set-up
charge is $30.00 per order.
Sales Tax: Sales tax is charged
to Nevada customers. If you are a Nevada
business and want to use your Nevada
Department of Taxation resale number, please
complete our
Resale Form for Nevada Customers.
Payment Terms: Terms are
prepaid. Schools, hospitals and the
Government can issue a P.O. to initiate an
order.
Credit Card / PayPal Payments:
There is a 3% bank fee for credit card and
PayPal use. Please complete our
Credit Card Authorization Form
when paying by credit card. This signed form
is needed in order to process your credit
card payment. Your information is kept
private and secure. We do not share your
information with any company or persons. You
can fax or email the signed Form to us.
Freight: We are shipping from
New York. Our invoice will include the
freight amount unless you have provided your
UPS or FedEx account number. Our standard
shipping method is UPS ground delivery.
When shipping to Canada, we use your UPS,
FedEx or Purolator account number.
Samples: Printed samples are
$6.00 each. We send an image for approval.
We can ship the sample if you pay the UPS
freight.
Returns: Since all orders are
personalized, returns are not accepted.
Claims and Defectives: This is very
rare. Claims must be made within 10 days
from receipt of the shipment. All claims
require management approval.
Trademarks:
You must be authorized to use the trademarks
sent to us for printing. We assume no
liability in trademark or copyright
disputes. The logos, designs and trademarks
imprinted on items in this catalog have been
reproduced as examples of the types of
customization we offer. These items are not
presented for resale and should not be
constructed as product/brand name
endorsements by or from the trademark
owners.
We reserve the right to use all printed
products in our advertising and displays
unless otherwise notified in writing at the
time of the order.
All prices are subject to change without
prior notice. |
